Return & Exchange Policy
We understand that choosing the right sports equipment—whether it’s a basketball, football, or badminton racket—requires confidence in fit, performance, and quality. This Return & Exchange Policy outlines the terms and procedures for returning or exchanging products purchased from our website, ensuring a transparent and straightforward process for all customers.
Eligibility for returns and exchanges is subject to the following conditions: All requests must be initiated within 30 calendar days of the delivery date. Products must be unused, unaltered, and in their original condition with intact packaging, tags, and any accompanying accessories (e.g., racket covers, inflation needles for balls). For basketballs and footballs, this means no deflation, scratches, or damage to the surface or stitching; for badminton rackets, no signs of impact, string tension adjustments, or scratches on the frame. Customized products (e.g., personalized engravings on rackets or balls) are non-returnable and non-exchangeable, as they are tailored to individual requests.
To initiate a return or exchange, please follow these steps: First, ensure your product meets the eligibility criteria outlined above. Next, submit a return/exchange request through the designated section on our website, providing your order number, the reason for the request (e.g., size mismatch, change of mind, defective product), and clear photos of the product and its original packaging (if applicable). Once your request is reviewed and approved, you will receive a confirmation email with detailed instructions on how to package and ship the item back. Please note that you are responsible for the return shipping cost unless the return is due to a defective product, incorrect item, or error on our part.
For defective products or incorrect items received (e.g., wrong size, wrong model), we will cover the return shipping cost and arrange for a free replacement or full refund. To qualify for this, you must notify us within 48 hours of receiving the product and provide sufficient evidence (e.g., photos or videos of the defect or incorrect item) to support your claim. We reserve the right to inspect the returned item to verify the defect or error before processing the replacement or refund.
Refund processing timelines: Once we receive and inspect the returned item (typically within 3-5 business days of delivery to our warehouse), we will confirm its eligibility for a refund. Refunds will be issued to the original payment method within 5-7 business days of inspection approval. Please note that the original shipping fee is non-refundable for returns initiated due to change of mind or size mismatch. The time it takes for the refund to reflect in your account may vary depending on your payment provider’s processing times.
Exchange procedures: If you wish to exchange a product (e.g., for a different size or model), please specify your desired replacement in your return/exchange request. Once your returned item is inspected and approved, we will process the exchange and dispatch the replacement item within 3-5 business days. For exchanges due to size mismatch or change of mind, you will be responsible for the shipping cost of the replacement item. If the replacement item has a higher price than the original, you will need to pay the difference before the item is dispatched; if it has a lower price, we will issue a refund for the difference.
Non-eligible items: The following items are not eligible for return or exchange: products that have been used, damaged due to improper use, mishandling, or neglect; products without original packaging or tags; customized items; and items outside the 30-day return window. We also do not accept returns or exchanges for clearance or final sale items, unless they are defective or incorrect.
International return considerations: For international customers, please note that return shipping may incur additional costs, and you are responsible for complying with all customs regulations for returning items to us. International returns may also take longer to process due to extended shipping and customs clearance times. We recommend using a trackable shipping service for international returns to ensure the item reaches us safely.
We reserve the right to modify this Return & Exchange Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website and services after the updated policy is posted constitutes your acceptance of the changes. If you have any questions about our return and exchange process, please refer to our FAQ section or use the designated contact channels for further assistance.